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GETTING TECHNICAL SUPPORT

 Your control panel comes with an integrated support center that allows you to communicate your problems to the technical support using a web browser.
 

SENDING TROUBLE TICKETS

To report a problem, do the following:
On the control panel home page, click New Trouble Ticket.
On the page that appears, compose the problem report:

 


 
 Doc:
 
 H-Sphere Shared Manual detailed user guide with screenshots. For support with
H-Sphere Contol panel for Windows

(User_Left Menu)

(User_No Menu)

H-Sphere Frequently Asked Questions
End User's FAQ. You will be able to solve most of your problems by simply reading them.

 

Title: the subject of your trouble ticket message.

E-mail: your e-mail address. It is required if you want to receive an e-mail confirmation that your trouble ticket was received by the technical support.

Web Only: check this box if you do not want to receive the e-mail confirmation.

Priority: state how important or urgent it is for you to have this problem taken care of.

Click Submit. Your ticket will be sent to the technical support.

Alternatively, you can launch the trouble ticket composer from virtually any place in your control panel:
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